Contact ClapOut
ClapOut is made by HAYE CO, a small independent studio, and a real person reads every message. Here is how to reach us.
Email us
One address covers everything: connect@mikehaye.com. Write to us about:
- Support — something not working, a table that dropped, a bug you found;
- Feedback — ideas, house rules you would like, anything you love or do not;
- Purchases and billing — Claps that did not arrive, a Club membership question, a charge you do not recognise;
- Privacy requests — a copy of your data, a correction, or deleting your account (see our privacy policy);
- Press — interviews, reviews and anything else about ClapOut.
What to include
The more we know, the faster we can help. If you can, tell us:
- the name you used at the table;
- the four-letter table code, if the problem happened at a table;
- your device and browser (for example, the make of phone and whether you use Chrome or Safari);
- what happened, what you expected to happen, and roughly when.
For a purchase, include the email address you gave at checkout and the date of the payment. Please never send us your full card number — we do not need it and never ask for it.
Receipts
Payments for Claps packs and the Club are handled by Stripe, so your receipt comes by email from Stripe rather than from us. If you cannot find it, check your spam folder, then write to us.
When we reply
We read every message and usually reply within a few working days.
Quick answers
Many questions are already answered on the site: